Hi there, I’m Ryan.
Customer Success Strategist | Sales Operations | Team Leader | Based in NYC
I help businesses drive sustainable revenue growth with customer experience excellence and exceptional sales and operations efficiencies.
Areas of Expertise & Technical Proficiencies
Customer Success
Strategic Planning & Execution
Cross-functional Team Leadership
MS Office
Salesforce
Slack & Skype
Zendesk
Process Improvements
Account Management
Key Performance Indicators
Wrike
Google Workspace
Zoom
GoToMeeting
Cross-functional Collaboration
Project Management
Problem Solving & Resolution
Asana
Lucid
Autopilot
DocuSign
The Results
Departmental Creation: Customer Support
One of the country’s fastest-growing renewable energy firms looked to me in its earliest days to build and implement its multichannel customer journey. Over seven years, I created the company’s comprehensive Customer Experience strategy and respective department.
This Customer Experience department grew from 1 to 20+ employees. Its respective strategy also supported the company’s development during Series A and Series B funding, increased NPS by more than 25%, and increased collected revenue year-over-year by over 10%.
Customer Success
Strategic Planning & Execution
Team Leadership
Key Performance Indicators
Customer Experience & AR Strategy
I deployed a full-scale Zendesk customer support ticketing platform while also being responsible for company-wide collections initiatives.
This macro-level strategy reduced outstanding collections by over 40% through refined and scalable Customer Experience processes and campaigns.
Customer Success
Process Improvements
Account Management
Cross-functional Collaboration
Sales & Operations Excellence
A startup firm looked to me to maximize the effectiveness of its sales and marketing processes with critical KPI reporting and cross-functional team leadership within its operations department.
These initiatives enhanced operations team performance by over 200% through clear, actionable metrics while supporting sales team growth from 1 to 12 agents.
Sales Operations Strategy
Key Performance Indicators
Cross-functional Team Leadership
Process Improvements
Project Management & Team Leadership
One of the world’s largest renewable energy firms turned to me to oversee an operational team of 15 employees. Within this role, I owned end-to-end processes to meet service levels and ensure the success of regional solar system installations.
These initiatives increased system installations by over 100% in less than eight months and allowed my operations team to scale from 4 employees to over 100 through strategic recruitment, critical KPI monitoring, and customer success and operational excellence.
Operations & Project Management Excellence
Customer Success Strategy
Cross-functional Team Leadership
KPI Monitoring & Departmental Scaling
Portfolio
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![Luxury Events]()
Luxury Event Production
My wife and I founded City & Terrace Luxury Events in 2022 to offer luxury event planning and design services in NYC and destinations worldwide. Our mission is to bring your celebration’s vision to life.
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![Congenital Heart Disease Philanthropy]()
Congenital Heart Disease Philanthropy
I am a congenial heart patient and volunteer my time to NYU Langone’s programs. Giving back to the community that has given me so much is one of my missions.
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![Travel]()
Global Travel & Experience Planning
This is a passion project that stems from the success of City & Terrace Luxury Events. Our mission is to allow others to access life’s greatest adventures and experiences with one-of-a-kind itineraries leveraging partnerships with the world’s leading properties and guides.
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![Secure Sportsbook Industry]()
Secure Sportsbook Industry
I am an advocate for the secure sportsbook industry and believe in the growth of responsible casino gaming and poker in the United States.
